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For FREE ITEMS we have a limit of 5 items per order. There have been people trying to take advantage of this promotion and for bigger amounts we might be forced to cancel your order. Please remember we are a small business, not a mega-corporation.

  • How much is shipping?
    • This depends on the product ordered, the total weight, and where we're shipping to. The shipping costs are calculated for you during the order process.

  • How long does it take for an order to arrive?
    • This depends on the product ordered. Most items will arrive in about 2-3 weeks. If you're still not sure, just email us. We're happy to help.
    • Please note that if the shipment address you provide is out of the US and Canada it may take 4-6 weeks for your items to arrive.
  • Why my credit card is getting declined during the order process?
    • Some banks put restrictions on the purchases made online using their credit or debit cards. If your card gets declined, please contact your bank to lift any restrictions and try placing the order again or you can also choose some of our other payment methods such as Paypal, which also accepts and processes credit cards.
  • Can I have a tracking number?
    • Yes, if you need a tracking number for your shipment just contact us with your order number and we'll be happy to provide it for you.
    • I ordered 2+ items, but only received one... where's my order?
      • Our warehouses are not centralized in order to improve their efficiency, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once… they are on the way :)
    • Why have I not received any order confirmation details?
      • Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.

        If you believe you may have entered your email wrong please contact us and we will fix it for you.
    • Are the "FREE" items really free?

      • YES! For selected promotional items, all you have to pay is the shipping cost. The price of the item itself is $0.00. Please note promotional items have "Just Pay Shipping" in the product description.
    • What is your refund policy?

      • We offer a 100% Satisfaction Guarantee - Which means we will refund your money if you are not satisfied with your order. Please not that shipping costs are not refundable. In order to get a refund, we need you to return the item in its original condition and package.

      • In the unlikely event that your order hasn't arrived within 4 weeks (due to lost mail, etc.) please contact us and we will issue a refund or resend your order. Refunds & returns will not be processed after 90 days. Thanks for understanding!
    • How do I contact you?
      • you have any questions that are not on this FAQ page, please email us at   shop@giftspocket.com and we will promptly get back to you